UX - Conversational Analyst

Job description

If you have a relevant degree or are a motivated self learner with at least two years commercial experience then we'd love to hear from you.


We're strong believers in open source - our core platforms are Laravel and Vue.js, and we have our own open source platform - OpenDialog.


If you want to develop your craft, care about excellence and have the communication and collaboration skills to work effectively with GreenShoot Labs colleagues and directly with our clients, then this could be a great role for you.


You will have the flexibility to work from home or our offices in Canterbury and London.


Your responsibilities

  • Plan and carry out research activities to understand the client’s users and their needs
  • Collaborate with design and technical roles to translate business goals and user needs into solutions
  • Design conversation flows and plan dialogue
  • Design and evolve the user interface across web widget, Facebook Messenger and other channels
  • Carry out user testing activities
  • Produce artefacts such as research summaries, user flows, site maps and content hierarchies


The must-haves

  • A relevant degree OR at least two years commercial experience

  • Great written and face to face communication skills

  • An ability to work well in a cross-disciplinary project team